Success Stories

We offer the best customer software applications, toolbar solutions, quality assurance & testing and MS system application development. Software quality assurance & testing is also one of our hallmark services.

UK SME Cinema Facilities Management Company: HR Transformation

The client is the leading provider of facilities management to the cinema industries in the UK. The company is currently providing

Problem: Facilities Management Company was spending an awkward amount of time processing timesheets sent from its 150 staff members on a weekly basis.

Solution: 235 Digital collaboratively designed and developed a fully tailored time reporting web and mobile application which enabled a seamless instant self-reporting timesheet application.

235 Digital worked with the facilities management company to reengineer its HR processes with the time reporting application being the focal solutions.

Over 130 man days and with more than 150 staff members, 235 Digital synchronised with the company’s stakeholders across the UK, USA and South Africa

The result was a future proof centralised web and mobile application that enabled real-time self-reporting. The company is now able to focus its attention on its area of core strength – Providing facilities management to the cinema industry in the UK.

Leading German Based Global Sports Company: Mobile Customer Experience Transformation

The German based company is the leading manufacturer of sports apparel in the world. The company is also the leading premium sports retailer.

Employing more than 60,000 people in over 160 countries, it is currently producing more than 850 million product units every year and generate sales of € 19 billion (all figures relate to 2016). These numbers alone can easily suggest that the client is quite a complex organisation

Problem: Customer reviews and feedback online were not being actioned. This adversely affected the brand’s rating on the app stores and the internet.

Solution:  235 Digital engaged the company in Germany and customer service hubs in The Netherlands, USA and China to understand the depth of the issues and current workarounds being deployed.

After 260 man days, engagement and synchronisation of stakeholders across the globe, 235 Digital help the client create a new process and strategy that has now increased the average star ratings to 4 Stars.

One of the client customer facing application is now the leader in its category across the app stores.

UK Government Tax Agency: Child Benefit Digital Transformation

The UK government Tax agency has existed over 1,000 years. It currently oversees tax revenue for the UK government.

The agency has 85,000 employees and it currently has a budget of £4 Billion from the UK Government.

Problem:  There was a lot of fraudulent claim of child benefit for children who were already deceased, there were multiple cases of overpayment of benefits. The legacy systems were not adequate.

Solution: 235 Digital engaged the stakeholders of the tax agency across the UK to ensure the requirements were gathered correctly, a discovery was initiated, user research was conducted across the user groups.

After 520 man days and multiple sprints and iterations, 235 Digital enabled the creation of a new digital platforms (web and mobile) with verification integrations and authentications.

We helped reduce fraud by 55% and overpayments by 70%.

Global Health & Science Informatics Company: Customer Service Customer Experience Transformation

The client is an information and analytics company and one of the world’s major providers of scientific, technical, and medical information. It was established in 1880 as a publishing company in Amsterdam.

It publishes approximately 420,000 articles annually in 2,500 journals. Its archives contain over 13 million documents and 30,000 e-books. Total yearly downloads amount to more than 900 million

The client has a current £3 Billion annual turnover.

Problem: Client currently has over 200 sales and ecommerce platforms. The multipolicy of processes and often business units working in silos is a continual source of reporting pain.

Solution: After a long period of elaboration and analysis, 235 Digital collaboratively agreed with the client that Salesforce CPQ (Quote to Cash) is the solution to the problem.

235 Digital is currently working with stakeholders in the UK, Multiple sites in the US, The Netherlands, APAC Region and other global hubs to deliver Salesforce CPQ as the single platform to rapidly get products to market.

235 Digital is still working with the client to roll the solution out on a global level.

UK Government Tax Agency: Child Benefit Digital Transformation

The UK government Tax agency has existed over 1,000 years. It currently oversees tax revenue for the UK government.

The agency has 85,000 employees and it currently has a budget of £4 Billion from the UK Government.

Problem:  There was a lot of fraudulent claim of child benefit for children who were already deceased, there were multiple cases of overpayment of benefits. The legacy systems were not adequate.

Solution: 235 Digital engaged the stakeholders of the tax agency across the UK to ensure the requirements were gathered correctly, a discovery was initiated, user research was conducted across the user groups.

After 520 man days and multiple sprints and iterations, 235 Digital enabled the creation of a new digital platforms (web and mobile) with verification integrations and authentications.

We helped reduce fraud by 55% and overpayments by 70%.

Global Health & Science Informatics Company: Customer Service Customer Experience Transformation

The client is an information and analytics company and one of the world’s major providers of scientific, technical, and medical information. It was established in 1880 as a publishing company in Amsterdam.

It publishes approximately 420,000 articles annually in 2,500 journals. Its archives contain over 13 million documents and 30,000 e-books. Total yearly downloads amount to more than 900 million

The client has a current £3 Billion annual turnover.

Problem: Client currently has over 200 sales and ecommerce platforms. The multipolicy of processes and often business units working in silos is a continual source of reporting pain.

Solution: After a long period of elaboration and analysis, 235 Digital collaboratively agreed with the client that Salesforce CPQ (Quote to Cash) is the solution to the problem.

235 Digital is currently working with stakeholders in the UK, Multiple sites in the US, The Netherlands, APAC Region and other global hubs to deliver Salesforce CPQ as the single platform to rapidly get products to market.

235 Digital is still working with the client to roll the solution out on a global level.

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